1. Introduction

Welcome to Pawlio. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our site. If you do not agree with any part of these terms, you must not use our website or services. These terms apply to all visitors, users, and customers of Pawlio.

2. Use of Our Website

You may use our website for lawful purposes only. You agree not to use our site in any way that violates applicable local, national, or international laws or regulations. We reserve the right to restrict or terminate access to our website at our sole discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.

3. Products and Product Information

We make every effort to display our products as accurately as possible, including descriptions, images, and specifications. However, we do not warrant that product descriptions or other content on our site are accurate, complete, or error-free. Colors and appearances may vary slightly due to monitor settings and photography conditions. We reserve the right to modify or discontinue any product at any time without notice.

4. Pricing and Availability

All prices are displayed in the currency shown on the website and are subject to change without notice. We reserve the right to correct any pricing errors, even after an order has been placed. Product availability is not guaranteed and items may become out of stock at any time. In the event that a product is unavailable after your order is placed, we will notify you and offer a full refund or alternative solution.

5. Orders and Payments

By placing an order, you represent that you are authorized to use the payment method provided. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed fraudulently or in violation of these terms. You will receive an order confirmation email once your order has been successfully placed. Payment is processed securely through our third-party payment providers.

6. Shipping

We ship to the destinations listed on our website. Estimated delivery times are provided as a guide only and are not guaranteed. Pawlio is not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control. Risk of loss and title for items purchased pass to you upon delivery to the carrier. Please ensure your shipping address is accurate at the time of purchase, as we are unable to redirect orders once they have been dispatched.

7. 30-Day Guarantee and Returns

We stand behind every product we sell. If you are not satisfied with your purchase, you may request a return within 30 days of the delivery date, subject to the conditions below:

To initiate a return, please contact us at contato@pawlio.com.br with your order number and reason for return.

8. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider. Shipping costs are non-refundable unless the return is due to a Pawlio error.

9. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of delivery at contato@pawlio.com.br. Include your order number and photos of the issue. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

10. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Pawlio and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our site without our prior written permission.

11. Prohibited Uses

You agree not to use our website or services to:

• Violate any applicable laws or regulations.
• Transmit any unsolicited or unauthorized advertising or promotional material.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website.
• Attempt to gain unauthorized access to any part of our website or systems.
• Use automated tools to scrape, crawl, or extract data from our website without permission.

12. Limitation of Liability

To the fullest extent permitted by law, Pawlio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these terms or your use of our services shall not exceed the amount you paid for the product giving rise to the claim.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. The "Last updated" date at the top of this page will reflect when changes were made. Your continued use of our website after any changes constitutes your acceptance of the revised terms. We encourage you to review these terms periodically.