At Pawlio, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, mailing address, phone number, and other identifiers you voluntarily provide when placing an order, creating an account, or contacting us.
• Transaction Data: Details about purchases you make through our store, including products ordered, order value, and delivery information.
• Device & Usage Data: Information your browser sends automatically, such as your IP address, browser type, pages visited, time spent on pages, and referring URLs.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including sending order confirmations and shipping updates.
• To manage your account and provide customer support.
• To send promotional communications, if you have opted in to receive them.
• To improve our website, products, and services based on your feedback and usage patterns.
• To comply with legal obligations and prevent fraudulent transactions.
• To personalize your shopping experience and show relevant product recommendations.

3. Payment Information

All payment transactions are processed through secure third-party payment processors. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. Payment data is encrypted and handled in accordance with PCI-DSS standards. By submitting your payment information, you authorize us to charge the applicable amount for your order.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our site. Cookies are small data files stored on your device that help us remember your preferences, keep items in your cart, and analyze site traffic.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our site may not function properly. We may also use third-party analytics tools such as Google Analytics to help us understand how visitors use our site.

5. How We Share Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who assist us in operating our website, processing payments, fulfilling orders, and delivering marketing communications. These parties are contractually obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and other updates. You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at contato@pawlio.com.br. Please note that even after opting out of marketing emails, you will still receive transactional emails related to your orders.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete information.
• Deletion: The right to request that we delete your personal data, subject to certain legal exceptions.
• Portability: The right to receive your data in a structured, commonly used format.
• Objection: The right to object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at contato@pawlio.com.br. We will respond to your request within 30 days.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at contato@pawlio.com.br and we will take steps to remove that information from our systems.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.